Review and enforce escalations from moderation sites and internal client functions, using relevant tools and in strong adherence to performance metrics
Identify targets for additional investigation, leveraging knowledge of indicators of extremist violence
Identify areas to improve escalation quality and enforcement guidance for business processing outsourcing (BPO) sites
Work cross-functionally to communicate extremism trends to inform training material and process improvement
Review and tag results of violent extremism detection models, enforcing appropriately, and escalating critical-harm content for investigation by senior analysts
Handle time-sensitive escalations and alerts with precise accuracy
Be an effective member of a small team, focused on the delivery of high-impact services
Other duties as assigned

Approximately 1-3 years of prior experience in the field of monitoring online extremism and violent actor trends
Bachelor’s degree in Conflict Studies, Terrorism Studies, Criminology, Intelligence, Security, or related field, or equivalent professional experience
Fluency in English (both written and verbal)
Additional language capabilities preferred (particularly German, French, Spanish, Polish or Russian)
Experience working in teams focused on Content Moderation, Trust & Safety, or other roles involving policy identification, application, and utilisation of a ticketing system (preferred)
Experience with data-based dashboards and business intelligence tooling, such as Looker, Tableau, Mode, as well as ticketing systems, such as Zendesk (preferred)
Familiarity with online social communication platforms (preferred)
Understanding of extremist behaviours in relation to gaming-related communities (preferred)
Full existing authorisation to live and work in the UK

Embedded Triage Analyst

Key skills