You provide friendly and competent support to our French-speaking customers
You document and classify tickets in the ticketing system
You manage and administer requests in the ServicePortal (Mon–Sat, between 6:00 and 19:00)
You expertly escalate tickets to downstream support teams
You manage and monitor tickets in accordance with our Service Level Agreements

Are technical support tasks your strength?
You have a quick grasp of new topics and a structured way of working
Excellent communication skills and a strong command of expression are among your core strengths
Ideally, you already have some professional experience in an IT environment
You can communicate very well in German (min. C1)
You have good spoken and written English skills
You are the first point of contact for issues related to e-forms

Your secure future – a permanent employment contract
Maximum work–life balance – remote working by agreement, up to 100% possible
Flexibility – work from home or at one of our DATAGROUP locations
Top equipment – choice of technical equipment, modern offices with ergonomic workstations
Your health bonus – subsidies for workplace glasses, bike leasing, regular vitamins and support for sports offerings
Skip the traffic – Deutschlandticket for €37
Start successfully – with our personal and professionally competent onboarding and feel-good management
Growth – we plan your professional development together and support you with free training opportunities
You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and team cohesion, we ensure your satisfaction
Approachable – high appreciation as well as short communication and decision-making paths
In the heart of the city – office with good public transport connections

Junior IT Support Specialist

Key skills