The Patient Education Manager (PEM) is a key field-based role responsible for engaging the patient community, conducting patient education programs, partnering with advocacy groups, and supporting infusion sites of care as the subject matter expert for REMS requirements as well as product and disease education.
The PEM will provide patients and caregivers disease state and product education throughout the patient journey.
The PEM will interact with patients/caregivers, nurses, pharmacists, ancillary staff, physicians, and advocacy/support groups to prevent and address non-clinical barriers to patient education and onboarding.
They will serve as the primary source for all regional patient community engagement activities.
This role will support stakeholder needs for ongoing REMS topics, continuing education, audit support, and new certifications.
They will work closely with all Alexion field roles as well as with the Commercial REMS Team to develop regional and national engagement strategies and tactics supporting ongoing REMS compliance and customer engagement.

Minimum of 5 years total business experience in the healthcare or biotech industry
BA/BS Degree is required; a nursing, allied health, healthcare administration (advanced degree a plus)
Previous experience with IV infused products
Ability to travel up to 60-80% within a territory is required; ability to travel to meetings/trainings/programs as necessary which may include evenings and weekends
Excellent presentation skills to diverse stakeholders in varied settings that may include up to 150+ people
Ability to work independently and manage time effectively to prioritize field activities
Excellent communication and interpersonal skills, with the ability to effectively engage with healthcare professionals and patients.
High initiative, solid work ethic, and consistent accountability
Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
Valid driver's license and clean driving record

Patient Education Manager – Neurology

Key skills