Product Manager, Web CRO

Role Overview

• Execute & Pivot: Own the execution of the 2026 CRO roadmap. While the strategy is established, you will have the autonomy to adjust, pivot, or double-down based on real-time A/B test results.
• Squad Leadership: Serve as the product lead for two squads— both focused in Web CRO for different portions of the same user journey.
• Data Synthesis: Partner with our Data Team to define tracking requirements, analyze A/B test performance, and build visualization reports in Tableau.
• Collaborative Design: Work closely with Product Designers to bridge the gap between qualitative research and quantitative data, ensuring every experiment is both user-centric and business-aligned.
• Stakeholder Synergy: Align with Marketing on content and PPC initiatives and coordinate with the Z4 (Internal Apps) PM to ensure seamless data flow across our ecosystem.

Requirements

• 4+ years of experience in Product Management, specifically within CRO or Growth.
• CRO Experience: You have a proven track record of A/B testing and experimentation, moving the needle on conversion metrics for high-growth products.
• Hands-on experience with A/B testing platforms (e.g., AB Tasty, Optimizely).
• AI-Forward Thinker: You are excited about using LLMs and AI-driven personalization to create a more "human" and tailored experience for our travelers. You likely already use AI tools to accelerate your own product workflow.
• Analytical & Technical: You are an expert in GA4 and fluent in Tableau. While you don’t code, you speak the language of engineers, understand technical constraints, and can navigate data structures. Knowledge in Big Query is considered a plus.
• Luxury & Business Mindset: You have a background in Business or Tech and understand that for a luxury brand, "conversion" must feel like an invitation, never a transaction. You protect the brand’s prestige while always optimizing for growth.
• Proven experience in utilizing data from Google Analytics (while having working knowledge for Big Query and Tableau) to extract insights of user behaviors and product directions. (Note: you do not need to be a coder, but you need to have a deep understanding of how to use available data and identify opportunities, working closely with our Data Science Team.)
• Expertise in Jira for backlog management.
• English Proficiency: Exceptional written and verbal communication skills are mandatory.
• Timezone Alignment: Availability to work until 3:00 PM PT (Pacific Time).

Tech Stack

• BigQuery
• Tableau

Benefits

• Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance
• Innovative, fast-paced and collaborative culture that values diverse voices and opinions
• Learning and development annual stipend
• Enjoy two company-sponsored business trips each year at international destinations we serve!