About this role
Role Overview
- maintains, repairs, and troubleshoots desktop hardware and software packages
- responsible for customer service and end-user training
- performs varied activities and moderately complex administrative/operational/customer support assignments
- researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
- responds to escalated telephone, email and online requests for technical support
- documents, tracks, and monitors the problem using applicable systems and tools
Requirements
- 1-3 years of technical experience as a Desktop/End User Support Engineer
- Experienced in researching and resolving technical problems of moderate complexity
- Experienced responding to escalated telephone, email and online requests for technical support
- Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
- Bachelor's Degree in Computer Science (Preferred Qualification)
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance