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Desktop/End User Support Technician 2 at Humana | JobVerse
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Desktop/End User Support Technician 2
Humana
Remote
Website
LinkedIn
Desktop/End User Support Technician 2
Florida, United States of America
Full Time
1 hour ago
$44,900 - $60,200 USD
H1B Sponsor
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About this role
Role Overview
maintains, repairs, and troubleshoots desktop hardware and software packages
responsible for customer service and end-user training
performs varied activities and moderately complex administrative/operational/customer support assignments
researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
responds to escalated telephone, email and online requests for technical support
documents, tracks, and monitors the problem using applicable systems and tools
Requirements
1-3 years of technical experience as a Desktop/End User Support Engineer
Experienced in researching and resolving technical problems of moderate complexity
Experienced responding to escalated telephone, email and online requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
Bachelor's Degree in Computer Science (Preferred Qualification)
Benefits
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
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