Department Manager

Role Overview

• Delivering world class service
• Achieving sales goals and maintaining company standards
• Building and inspiring high-performing teams who achieve sales goals
• Managing payroll within budget
• Training staff in all areas of the store
• Executing and maintaining visual presentation standards
• Maintaining operational efficiencies
• Holding the team accountable for upholding The Paper Store mission statement, standards, and policies
• Act as a TPS Champion by modeling the G.U.E.S.T. service approach
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Demonstrate the ability to make decisions with sound judgement
• Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the POS
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty

Requirements

• Previous experience in specialty retail is preferred
• Demonstrate an ability to multi task while being attentive to customers
• Ability to adapt to and lead change
• Proficient in using Microsoft Office and POS Systems
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well, and be a leader, in a team environment
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Willingness to travel to new store openings, store remodels, etc.

Benefits

• Professional attire, demeanor, appearance and compliance to company dress code required
• Health insurance
• Paid time off
• Opportunities for training and development