Revenues, Housing Benefit, Financial Assessment Officer

Role Overview

• Assessing and processing Housing Benefit & Council Tax Support claims
• Managing Council Tax & Non-Domestic Rates billing, recovery & enforcement
• Handling overpayments, refunds & payment arrangements
• Preparing cases for court or tribunal
• Responding to customer and stakeholder queries with clarity & confidence
• Ensuring compliance with legislation, policy & DWP guidance
• Identifying irregularities and escalating appropriately
• Working within defined client contract parameters, accessing systems (including CIS where appropriate) and delivering services accurately, efficiently, and professionally.

Requirements

• Minimum 3 years’ experience in Revenues and/or Benefits
• Strong working knowledge of relevant legislation
• Confident decision-maker (liability, recovery, overpayments, arrangements)
• Excellent communication skills — written & verbal
• Comfortable handling complex queries and sensitive situations
• Highly organised, accurate, and deadline-focused
• Strong IT skills and experience using online processing systems
• Bonus Points For:
• IRRV qualification
• Multi-system processing experience
• Experience supporting or mentoring colleagues

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.