Jira Service Management Administrator

Role Overview

• Administer and configure Jira Service Management in a Data Center environment
• Configure workflows, screens, fields, permissions, and notification schemes
• Manage user accounts, groups, and project permissions
• Provide technical support and training to end users across the organization
• Develop and maintain documentation and standard operating procedures
• Collaborate with customer teams to customize Jira Service Management configurations
• Participate in change management processes and system configuration updates
• Create and maintain service desk portals, request types, and customer notifications
• Implement and maintain integrations with third-party applications and tools

Requirements

• Minimum 3–5 years of experience administering Jira Service Management
• Proven experience with Jira Service Management Data Center deployments and architecture
• Strong understanding of Jira Service Management workflows, custom fields, permissions, and project configuration
• Proficiency in JQL for creating complex filters and reports
• Knowledge of REST APIs and system integrations
• Strong problem-solving and analytical skills
• Strong troubleshooting and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work effectively under pressure with demanding stakeholders
• Experience in fast-paced, high-standards environments
• Must be located in the Washington, D.C. metropolitan area
• Ability to work primarily on-site with occasional remote work flexibility
• Must have Top Secret clearance and be able to obtain SCI clearance