Support pre-sales activities and lead customer implementations of deviceWISE Edge, deviceWISE Cloud, and AI/Visual Inspection solutions
Partner with Sales to design and deliver high-impact demos, PoCs, and technical workshops
Translate customer use cases into solution architectures leveraging deviceWISE, Visual Inspection, AI pipelines, SPC integration, and cloud/edge orchestration
Present technical capabilities to engineering, IT/OT, and executive stakeholders
Lead customer onboarding, solution configuration, edge connectivity setup, logic development, and AI model integration
Implement workflows for PLC connectivity, machine data collection, quality use cases, and enterprise integrations
Configure and tune deviceWISE logic, tags, triggers, Visual Inspection test flows, and dashboards
Support scale-out deployments across multiple production lines, stations, and plants
Investigate, troubleshoot, and resolve technical issues in customer environments (edge, gateways, cloud, AI models)
Analyze logs, workflows, network paths, and configurations to identify root causes
Escalate critical issues to R&D with clear documentation and reproduction steps
Work with Product Management and Engineering to validate new features, provide customer feedback, and test pre-release builds
Contribute to internal knowledge bases, best-practice guides, and implementation playbooks
Enable partners, system integrators, and customer engineering teams through training and documentation.

2–6 years in Field Applications Engineering, Controls Engineering, SCADA/IIoT integration, or similar technical roles
Bachelor’s degree in engineering, Computer Science, or related technical field preferred
Equivalent professional experience in industrial automation or IIoT ecosystems acceptable
Strong analytical problem-solving abilities and the ability to quickly learn new technologies
Ability to translate complex customer requirements into practical, scalable solutions
Excellent verbal and written communication skills for technical and non-technical audiences
Ownership mentality: proactively drives issues to resolution and ensures customer success
Strong organization and documentation habits—clear, repeatable, scalable.
SCADA, HMI, MES, or similar plant automation software background
Experience with industrial protocols: OPC UA, Modbus, Ethernet/IP, S7, Serial
Hands-on experience with PLCs (Siemens, Rockwell/Allen-Bradley, Mitsubishi, Omron, etc.)
Windows and Linux proficiency: basic command line, system diagnostics, and shell scripting
SQL and general database experience (queries, schema understanding)
Experience diagnosing and solving software/configuration issues in industrial or IIoT environments.

Travel as needed for customer onsite work (implementations, PoCs, troubleshooting)
Occasional after-hours or weekend support for critical activities during cutovers or production events.

Field Application Engineer

Key skills