Provide excellent and professional customer service via phone and email channels.
Act as Subject Matter Expert for Tier 1 Support.
Research and resolve all questions within a timely manner as defined by SLAs.
Determine root cause of issues and suggest process improvements.
Autonomously resolve questions with little to no supervision.
Understand and successfully navigate HRIS systems including Workday and Salesforce.
Understand and clearly articulate HR policies, processes and procedures.
Routinely contribute to improving HR services, processes and procedures to increase HRSC customer experience and satisfaction.
Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.
Requirements
Bachelor’s degree preferred
1-2 years of experience working in HR Service Center or Customer Service
1-2 years of Human Resources experience
1-2 years of Workday experience
1-2 years of case management experience (Salesforce, ServiceNow)
Proficient in Microsoft Suite
Highly detail-oriented and organized
Strong verbal and written communication skills
English Language Skills (reading, writing, verbal)
Excellent problem-solving skills
Excellent customer service skills
Strong organization skills
Ability to work autonomously, as part of a team as well as participate in team projects
Ability to multitask and work in a fast-paced, deadline-oriented environment
Ability to learn new processes, tasks & engage with team remotely
Must have a dedicated, quiet work environment
Internet speeds of 100Mpbs or more
Currently this is a remote postiion, eventualy to convert into a hybrid position
Tech Stack
ServiceNow
Benefits
Comprehensive Healthcare Plan
Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance
We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability
We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k)
We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave
In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.