Human Resources Associate

Role Overview

• Provide excellent and professional customer service via phone and email channels.
• Act as Subject Matter Expert for Tier 1 Support.
• Research and resolve all questions within a timely manner as defined by SLAs.
• Determine root cause of issues and suggest process improvements.
• Autonomously resolve questions with little to no supervision.
• Understand and successfully navigate HRIS systems including Workday and Salesforce.
• Understand and clearly articulate HR policies, processes and procedures.
• Routinely contribute to improving HR services, processes and procedures to increase HRSC customer experience and satisfaction.
• Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.

Requirements

• Bachelor’s degree preferred
• 1-2 years of experience working in HR Service Center or Customer Service
• 1-2 years of Human Resources experience
• 1-2 years of Workday experience
• 1-2 years of case management experience (Salesforce, ServiceNow)
• Proficient in Microsoft Suite
• Highly detail-oriented and organized
• Strong verbal and written communication skills
• English Language Skills (reading, writing, verbal)
• Excellent problem-solving skills
• Excellent customer service skills
• Strong organization skills
• Ability to work autonomously, as part of a team as well as participate in team projects
• Ability to multitask and work in a fast-paced, deadline-oriented environment
• Ability to learn new processes, tasks & engage with team remotely
• Must have a dedicated, quiet work environment
• Internet speeds of 100Mpbs or more
• Currently this is a remote postiion, eventualy to convert into a hybrid position

Tech Stack

• ServiceNow

Benefits

• Comprehensive Healthcare Plan
• Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance
• We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability
• We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k)
• We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave
• In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.