Manager, Applications Development – Narrow

Role Overview

• Own end‑to‑end product roadmaps for Sales, Service, and Marketing CRM.
• Drive portfolio prioritization using standardized fields (Business Value, Urgency, Platform Impact, Customer Impact).
• Ensure a unified intake model across business projects, internal work, incidents, and ideas.
• Lead prioritization forums and maintain a predictable release cadence (monthly and bi‑monthly).
• Translate business requirements into scalable, platform‑aligned Dynamics CRM solutions.
• Own architectural integrity across integrations, data models, workflows, and feature design.
• Ensure alignment to platform health vs. product value separation within the operating model.
• Review vendor solution proposals for quality and alignment with platform roadmap.
• Lead release approvals and readiness checks across monthly and bi‑monthly releases.
• Ensure adherence to Jira workflows, state gates, and release governance standards.
• Approve release notes and communicate production impacts, training needs, and required actions.
• Oversee incident escalations and prioritize hotfixes when required.
• Serve as the primary CRM voice for Sales, Service, and Marketing business teams.
• Facilitate UAT, define acceptance criteria, and manage cross‑functional communication cycles.
• Promote transparency around prioritization, releases, and CRM roadmap evolution.
• Oversee vendor delivery quality and alignment to CRM governance.
• Ensure rigorous execution of releases by CRM Dev, Admin, and Vendor teams.
• Maintain accountability for execution quality, platform stability, and incident trends.

Requirements

• Experience stabilizing or maturing CRM platforms post‑migration.
• Familiarity with multi‑product CRM environments (Sales, Service, Marketing).
• Experience managing vendor performance and technical delivery quality.
• Understanding of product vs. platform ownership separation as defined in the CRM operating model.
• Preferred 5+ years of CRM experience (Dynamics strongly preferred).
• Preferred Prior experience as a Product Owner, CRM Functional Consultant, or CRM Solution Architect.
• Demonstrated expertise in backlog management, requirement definition, and release governance.
• Strong understanding of CRM workflows, data models, integrations, and platform impacts.
• Ability to lead cross‑functional teams and communicate with senior leadership.
• Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers

Benefits

• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program