Provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems
Take ownership of complex network issues and ensures they are resolved and/or successfully documented
Accept and take ownership through to resolution of issues escalated by other Network Operations Engineers
Create training and mentoring opportunities for other engineers
Identify and resolve technical issues including troubleshooting latency, packet loss, and poor performance
Respond to DDoS attacks
Identify and resolve switch and router hardware and software failures
Identify and escalate problems with networking platforms or technologies
Plan and conduct complex maintenances to ensure standardization and uptime
Manage Internet providers and connectivity

At least 5 years of recent networking experience
CCIE-level aptitude
A minimum of 12 months of experience in a customer service role
Excellent written and verbal communication skills
Critical thinking skills and the ability to provide solutions with precision during high-pressure situations
Schedule flexibility to include working a weekend day regularly and holidays as required by the business
Cloud/On-premises support for Cisco networking
Juniper firewalls
Zscaler
Is able to handle multiple tasks and prioritize work under pressure
Is comfortable and proficient in delegating tasks to other engineers
Is detail-oriented in documenting information and able to own customer issues through resolution
Demonstrates expert problem-solving skills coupled with a habit of regularly taking on responsibility
Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge
Identifies where process can be improved and engages managers and other teams to implement those improvements

Equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
Accommodation for disabilities or special needs

Network Security Engineer III – Zscaler

Key skills