Presenting AI transformation strategy to VP+ and C-level audiences during customer QBRs, executive briefings, and strategic workshops, connecting our technology roadmap to their business priorities
Delivering thought leadership on stage at industry events, customer summits, and partner conferences, positioning our company at the forefront of AI-driven customer experience
Crafting compelling strategic narratives and executive-ready presentations that translate complex AI capabilities (LLMs, agentic AI, multi-agent orchestration, emerging protocols) into clear business impact stories
Building hands-on demonstrations and proof-of-concepts that bring our vision to life during customer engagements, making the abstract tangible and the future feel achievable
Bridging the gap between our Innovation and R&D teams and go-to-market teams, ensuring that what's on our roadmap gets communicated with clarity and strategic context

BS or MS in Computer Science, Business Strategy, Information Systems, or a related field, or equivalent practical experience
You don't need to be a professional developer, but you should be comfortable reading and writing code, building quick prototypes, and working with APIs
Strong understanding of the modern AI landscape: large language models, agentic AI, prompt engineering, RAG architectures, fine-tuning, and emerging standards such as MCP and A2A
Familiarity with conversational AI platforms, virtual agents, and how they integrate into broader contact center and CX ecosystems
Understanding of enterprise system landscapes including APIs, CCaaS, CRMs, middleware, knowledge management systems, and data platforms
Solid grasp of the customer experience and contact center domain, including key players, market dynamics, and the shift from traditional CCaaS to AI-native approaches
Awareness of how AI is disrupting adjacent domains such as workforce management, quality assurance, and customer analytics
Proven ability to engage VP+ and C-level audiences with confidence, translating technical depth into strategic relevance
Experience crafting and delivering executive-level presentations, workshops, and thought leadership content
Strong storytelling skills: you can turn a complex technology narrative into a compelling business case.

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
Every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

AI Transformation Consultant

Key skills