Design, lead and implement significant technical solutions that will help transform our internal and/or external customers
Take ownership of a solution, including design, implementation, unit and component testing, and preparation for the solution deployment
Collaborate with the experienced team to increase and develop AI Ops capabilities within existing ServiceNow development team
Capture requirements with Stakeholders, understanding the value propositions and delivering upon them through AI Ops
Design and Build of Application based upon requirements
Make modifications to existing code or develop completely new modules of moderate complexity
Provide updates and estimates during the development and deployment cycle
Update design and support documentation
Work collaboratively with other teams to solve problems
Perform onboarding functions to enable smooth and effective transition of new contracts onto the platform
Ensure the prompt resolution of incidents, keeping the customer informed throughout and informing your colleagues / manager as appropriate.
Produce an executive summary of major incidents keeping senior management informed of the progress of key customer impacting incidents
Identify cost saving opportunities within an application (e.g. Vendor, License, Waste)
Identify and document risks, making line manager or Application lead aware, and continue to assist with resolution
Validate submitted risks into the risk register, and own risk entry.

Must have Service Now experience and certification
AI Ops development experience
Software Engineering experience
Ability to deliver solutions aligned to quality, time, cost and agreed standards
Demonstrable problem-solving capability in complex technical environments
Experience engaging with internal customers and third-party suppliers
Comfortable providing structured status reporting and updates to senior management
Knowledge of and adherence to best practice guidelines

Annual On target bonus 10% (personal and company multipliers)
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
Life Assurance
Direct share scheme
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
Discounted EE TV including TNT Sport and the NOW Entertainment membership
Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
25 days annual leave (not including bank holidays), increasing with service with buy holiday option
Volunteering days so you can give back to your local community
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

Service Now, AI Ops Specialist

Key skills