Ensuring clients always have the talented spa and wellness professionals they need
Coordinating and confirming shift bookings
Managing last-minute changes and cancellations with confidence and composure
Building positive relationships with both therapists and clients
Maintaining accurate records using our internal CRM system
Creating, posting, and managing job alerts across social media platforms
Coordinating all accommodation requests with efficiency and attention to detail
Supporting other team members as required throughout the day

You must be based in the UK
Must be able to drive and have access to a car
Confident using PC skills (Word, Excel, CRM systems, mobile apps)
Highly organised, able to multitask effectively and good attention to detail
Excellent written and verbal communication
Calm, capable and composed under pressure
Previous experience in recruitment, booking coordination, or spa/wellness operations is highly advantageous
Warm, people-focused and committed to delivering exceptional customer service
Able to provide a quiet, professional home workspace
Enthusiasm, drive, and a can-do attitude!

Spa & Aesthetics Booking Specialist

Key skills