Program Manager

Role Overview

• Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate.
• Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards.
• Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs.
• Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs.
• Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services.
• Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts.
• This includes resolving complex billing disputes and coordinating with the collections team to remain within target.
• Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present.
• Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs.
• Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts.
• Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations.
• This position will require frequent travel up to 50%.

Requirements

• Minimum 3–5 years of experience in Account Management, Project Management, or Operations
• Bachelor's Degree in a business or management-related field OR equivalent years of experience required
• Demonstrated ability to execute on projects and initiatives
• Excellent communication skills, both verbal and written
• Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams
• Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.)
• Ability to demonstrate financial knowledge and business acumen
• Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact
• Strong attention to detail and sound decision-making skills
• Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences

Benefits

• Start Day 1 for Full-Time Colleagues
• No Waiting Period!
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility