Product vision leadership: Bridge the needs of business teams (Sales, Marketing, Retail) with the constraints of the IT team
Scoping and design: Translate business objectives into detailed functional specifications and prioritize the backlog based on business value
UX/UI & CRO approach: Collaborate with designers to create seamless customer journeys and optimize in-store conversion and engagement rates
Data-driven management: Analyze usage KPIs, run A/B tests, and use data to justify product changes
Advisory and strategy: Act as an internal consultant to guide the business toward the most effective and innovative solutions on the market
Mentorship and leadership: Coach and support the development of more junior Product Owners within the team
Delivery coordination: Oversee testing phases (UAT), ensure the quality of deliverables, and run agile ceremonies
Governance and change management: Support solution deployment in the field and ensure tool adoption by sales advisors

Minimum 6 years' experience as a Product Owner, with a specialization in Clienteling or Retail Tech solutions
Strong knowledge of assisted sales processes, customer relationship management (CRM), and in-store personalization
Proficient in software development lifecycles and experienced in close collaboration with UX/UI teams
Ability to interpret complex analytics to drive the product roadmap
Proven ability to coach and share product best practices
Fluent English communication; proficiency in French is a strong plus
Occasional travel to New York to visit the client

Office perks (snacks, cereals, fruit, beverages & unlimited coffee, etc.)
After-work socials (being good at Mario Kart is a real plus), plus foosball and table tennis
Positive work atmosphere
Free access to gym and showers
Health insurance fully covered by VO2: 100% for the employee and 50% for partner and children
Company retirement savings plan with a VO2 matching bonus of 100%, up to 4% of annual salary, with a 2-year vesting period
60% coverage of OPUS transit pass
Company-provided equipment (laptop, monitor, headphones, etc.)
Welcome package with premium swag and gifts
Training with access to Babbel for language learning and Udemy for technical and professional courses

Clienteling Solutions Product Owner

Key skills