Serve as the primary systems point-of-contact for all external partners.
Establish structured communication, escalation paths, and process governance.
Build productive long-term relationships with partners’ technical and operational teams.
Conduct Quarterly Business Review (QBR) meetings with strategic partners.
Engage Operations leadership to identify operational improvement opportunities.
Conduct business case development and prepare investment proposals.
Track and support initiative execution and benefit realization.
Own intake and triage for partner-impacting IT issues.
Drive partner onboarding, testing coordination, training, and go-live enablement for transformation initiatives.
Develop partner enablement frameworks for new systems, integrations, and operational processes.
Facilitate system adoption and operational capability uplift across partner organizations.
Align enhancement prioritization to Operations and IT strategy.
Maintain systems enhancement backlog driven from both NetApp and partner inputs.

Proven experience in partner relationship management.
Background in working with Contract Manufacturers (CMs), Distribution Centers (DCs), 3PL/3PR providers, and OEM/Reseller/Channel partners.
Strong understanding of IT systems and operational transformation.
Excellent communication, negotiation, and relationship-building skills.
Ability to develop and execute strategic initiatives and business cases.
Experience in conducting QBRs and managing strategic partner relationships.
Strong analytical skills with the ability to evaluate ROI and impact on operational metrics.
Familiarity with major transformation programs and change management practices.
Minimum of 10 years of experience in supply chain and customer delivery models.
Extensive knowledge of ERP, WMS, and other relevant IT systems.

Partner Ecosystem Manager

Key skills