Deliver Exceptional Value: Exceed customer expectations by understanding their needs, showcasing the value of our solutions, and delivering tailored best practices for accounting firms in the DACH region.
Take Ownership: Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
Collaborate for Success: Build power in partnership by acting as a trusted advisor, fostering connections within the customer base, and serving as the voice of the customer internally.
Drive Growth: Embrace opportunities to welcome growth by proactively monitoring account health, identifying risks or opportunities, and implementing strategies to drive customer retention and expansion.
Represent Excellence: Act as a beacon of excellence by staying informed about industry trends and product developments, sharing insights, and maintaining the highest standards of professionalism.
Build Community: Foster knowledge-sharing and community-building among customers by organizing webinars, events, or case studies to strengthen the customer network.

Customer-Centric Mindset: A passion for exceeding customer expectations by building trust-based relationships and consistently delivering value.
Accountability: A strong sense of ownership, with the ability to master your role, take initiative, and ensure no detail is overlooked – be the CEO of your portfolio.
Industry Expertise: Familiarity with accounting and finance industries, understanding the unique challenges and needs of these professionals.
Collaborative Spirit: A belief in the power of partnership, thriving in cross-functional teamwork and fostering meaningful customer relationships.
Adaptability: A growth mindset, ready to embrace feedback and challenges, learn quickly, and contribute to a dynamic, fast-paced environment.
Excellence in Communication: Fluent verbal and written communication skills in English and German, with the ability to provide clear and impactful messaging.
Experience: 3+ years’ experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology.

28 vacation days on a full-time basis
Excellent salary
Pension plan
Stock participation plan
Hybrid mode of work (at least 3 days onsite in our Amsterdam office)
A flexible and growing organization with lots of opportunities to learn and develop
International working environment, with a team of friendly and driven colleagues
Office in Amsterdam Noord with fresh, delicious lunch prepared daily by our chef
Access to OpenUp, the mental health and wellness platform

Customer Success Manager – DACH

Key skills