Handle customer contact by voice (outbound/inbound) to negotiate debts for telephony and internet products or services, offering special payment options;
Identify the customer's needs and provide practical, objective solutions in accordance with product and/or service procedures;
Use systems to record interactions and execute service operations.
Requirements
Minimum 18 years of age;
Minimum of a high school diploma;
Basic computer skills and typing ability;
Good communication skills;
Availability to complete training in a hybrid format;
Easy access to the Atento São Caetano do Sul facility.
Benefits
Transportation allowance;
Meal and/or food voucher;
Life insurance;
Funeral assistance;
Childcare allowance / Allowance for children with disabilities / Nanny allowance / School transportation;