Lead a team of Client Success Managers who deliver personalized and proactive experiences for customers
Manage a team of CSMs to deliver exceptional client experiences
Work closely with sales leaders to be accountable for the overall success of the client portfolio
Drive Verified Outcomes and Value for customers
Optimize the customer journey for the region’s Red Carpet Success Customers
Create culture of customer delight and manage key metrics for your team
Identify opportunities for continuous improvement

10+ years of experience in a similar role within a Client Success team
Ability to manage projects independently
Ability to interact and manage expectations of complex clients successfully
Experience with and an understanding of SaaS Enterprise lifecycles and software development
Hands-on experience using and updating Salesforce
Hands-on experience using Google Suite (Gmail, Google Calendar, Drive, Docs, Sheets, Slides, Forms etc.)

Manager, Customer Success, Banking

Key skills