You will be responsible for managing the store implementation process, providing support via WhatsApp and Google Meet to guide clients throughout the entire journey.
Day-to-day tasks include configuring the platform—layout, payment methods, shipping, ERP integrations, product listings and spreadsheets—as well as publishing domains.
You will also monitor deadlines, organize requests, answer merchants’ questions, and ensure the store is ready to sell with quality and on time, always delivering consultative support focused on the best customer experience.

Strong verbal and written communication skills to conduct clear client interactions;
Organization and time-management skills to handle multiple implementations simultaneously;
Proactive profile with a sense of responsibility and autonomy;
Attention to detail when configuring and validating the store;
Comfortable with technology and quick to learn new tools;
Empathy and a consultative approach to customer service;
Problem-solving mindset with focus on the merchant’s experience;
Experience with e-commerce platforms;
Experience in customer support (WhatsApp, online meetings, etc.);
Basic knowledge of layout, domain configuration, payment methods and shipping;
Experience with integrations (ERP, spreadsheets, product imports/listings);
Familiarity with implementation, onboarding or technical support processes;
Interest in the digital market and online sales.

Junior E-commerce Analyst

Key skills