Handle inbound enquiries via phone, email, Salesforce queues, and web forms
Qualify leads and supports Market Development with account setup, project registrations, and basic quote preparation
Provide first line point of contact for Shure ID, Shure Cloud, software licensing, and UC end user questions
Interact proactively with B2B End-Users, drives demand, creates leads
Maintain accurate customer records in Salesforce/CSP
Route cases to Sales Support, Channel Support, or technical Support when needed while ensuring smooth handover
Collaborate closely with Market Development, Sales Support, and Channel Support teams

Successfully completed commercial education (Bachelor, Commercial Apprenticeship)
0-2 years’ experience in Customer Service, Inside Sales or related
Customer centric mindset with the ability to solve problems efficiently
Strong communication skills in German and English; additional European languages are a plus
Familiarity with CRM/ERP platforms (Salesforce, SAP) are beneficial
Ability to thrive in a cross functional, fast moving environment

Customer Success Specialist I

Key skills