Assist Buyers in writing orders and loading them efficiently in the system;
Maintain a process to gather all Master Data for items, often dealing with suppliers;
Manage Order Confirmation with suppliers and track cancellations, price changes or amendments;
Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams;
Identify and escalate any late delivery exceptions or deliveries at risk to Buying;
Support Warehouse team handling discrepancies at inbound;
Support Accounts Payable (AP) team with Invoice discrepancies;
Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team.

2+ years experience in Merch or Buying Admin roles or Upstream planning roles;
Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc);
Comfortable in a dynamic environment and managing wide stakeholder networks;
Organised and methodical, preferably with exposure to work environments applying Kaizen methodology;
Fluent in English, Italian and French a plus.

Health insurance for the whole family, flexible working environment and well-being support and tools;
Extra days off, sabbatical program and days for you to give back for the community;
Training opportunities and free access to Udemy;
Flexible benefits program.

Order Support Specialist

Key skills