Sales Support and Development Specialist

Role Overview

• Tier 1 Support for the Inbound Sales Representatives, fielding questions and escalating to Management when needed
• Monthly Call Monitoring and feedback driven discussions with the GSS team
• Quarterly Content Creation requirements
• Proficiency in Quote Specialist & Inbound Sales skills (quote and order processing, customer service requests, invoicing, credits, warranty, etc.)
• Expected to spend part of their time completing cases, taking calls, and chats
• Assist Inbound Sales team by answering queue phone calls when requested
• Customer problem resolution – Resolve customer satisfaction issues
• Employee problem resolution – Address employee concerns, scheduling, and other issues
• Work closely with management to ensure KPIs are met

Requirements

• 2+ years related experience (product data entry/telephone sales)
• Must be well organized with excellent attention to detail and accuracy
• Must have the ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Candidate must be computer literate and proficient at using a keyboard
• Proficient in Microsoft Office– Outlook, Excel, Word and Acrobat Adobe, Salesforce
• Must have excellent follow-up skills

Benefits

• Competitive compensation and benefits, including paid time off
• Health insurance
• Tuition reimbursement
• Retirement
• Stock purchase plan
• MORE!