Key skills
CloudGoCustomer SuccessSales
About this role
Role Overview
- Make customers successful by providing high quality technical support and service.
- Foster account growth/expansion via new products and markets by executing against established account plans and identifying opportunities to share with senior team members.
- Provide tactical support for priority accounts and support broader account strategy development in partnership with senior team members.
- Proactively identify and escalate complex client issues to senior team members as needed.
- Develop deep expertise in the Pacvue platform and retail media landscape and contribute to internal knowledge-sharing initiatives.
Requirements
- 3+ years of digital/search advertising work experience and domain knowledge
- 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
- Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
- Experience with social commerce platforms, like TikTok, a plus
- Customer success, consulting service or pre-sales experience and expertise a plus
- Great interpersonal skills, team player and customer service focused attitude
- High threshold for working in an ambiguous, fast paced environment start-up like environment
- figuring it out and adapting as you go
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Strong analytical skills
- Moderate Excel skills
Tech Stack
- Cloud
Benefits
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave