Design, develop, and deploy customer-centric features that leverage data science, machine learning (ML) and generative AI technologies.
Contribute to tangible, quantifiable, and measurable impact on Sprout Social’s highest priority AI initiatives, directly benefiting our customers and driving key business outcomes.
Develop robust frameworks for evaluation and measurement of AI features to increase speed, improve quality, and provide demonstrable ROI of product enhancements.
Collaborate closely with product management, design, and software engineering partners to deliver high quality AI solutions quickly and confidently.
Effectively communicate AI capabilities, limitations, and product implications, ensuring alignment between technical possibilities, customer needs, and product vision.

A track record of supporting customer-centric development of AI/ML solutions that resulted in quantifiable business impact.
2+ years of applied experience in AI/ML and data science, working with technical and non-technical stakeholders to drive impactful solutions.
2+ years of experience developing models in Python using ML frameworks (e.g. PyTorch, TensorFlow, XGBoost, LGBM, NumPy, pandas) and strong proficiency in SQL and RESTful APIs for querying, transforming, and analyzing large datasets to drive product vision.
Expertise in analytical, statistical, and AI/ML methods, with a focus on shipping solutions that drive significant product improvement, resolve customer pain points, and demonstrably enhance user experiences.
Experience building with transformer architectures and leveraging embeddings.
Preferred qualifications for this role include experience: Rapidly prototyping with new, cutting-edge AI/ML technologies to explore their applicability and potential for business impact.
Designing and executing A/B testing frameworks and other rigorous experimentation techniques to measure impact.
Developing deep learning & NLP models.
Developing large language model driven features, including evaluating, fine-tuning, optimizing performance, and prompt-engineering to enhance customer journeys.
Creating APIs and leveraging services across platforms such as AWS, Azure, GCP, OpenAI, and Anthropic.
Enforcing AI/ML model security, bias mitigation, and ethical AI/ML frameworks.

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

AI/ML Scientist

Key skills