Internal Systems Management: Take ownership of the day-to-day administration and optimization of core internal platforms, including Microsoft 365, Azure, and other SaaS applications.
Support & Troubleshooting: Serve as the primary point of contact for internal technical support requests, providing high-touch assistance for hardware, software, and connectivity issues across a distributed team.
MDM & Endpoint Security: Monitor and maintain Mobile Device Management (MDM) solutions to ensure all company assets are compliant, patched, and secured.
Lifecycle Management: Manage the full lifecycle of employee hardware and software, from automated onboarding and provisioning to secure offboarding and asset recovery.
Infrastructure Monitoring: Configure and respond to alerts within internal systems to proactively identify and resolve performance bottlenecks or service interruptions.
Process Automation: Identify opportunities to automate manual IT workflows, such as access requests and system integrations, to improve departmental efficiency.
Documentation: Maintain a comprehensive internal knowledge base, creating clear documentation for both technical workflows and employee-facing self-service guides.

Generalist Mindset: A "jack of all trades" approach with the ability to pivot quickly between hardware support, cloud administration, and network troubleshooting.
M365 Proficiency: Deep experience managing Microsoft 365 tenants, including Exchange, SharePoint, Teams, and Entra ID (Azure AD).
MDM Expertise: Hands-on experience with modern endpoint management tools (ABM or Microsoft Intune) for both macOS and Windows environments.
Identity & Access Management: Solid understanding of IAM principles, including SSO, SAML, and SCIM provisioning.
Security Focus: Knowledge of security best practices for remote-first environments, including disk encryption, MFA enforcement, and EDR monitoring.
Communication: Exceptional interpersonal skills with a focus on delivering a seamless and supportive experience for all team members.
Cloud Infrastructure: Familiarity with cloud environments (Azure/AWS) and how they integrate with internal business systems.

Systems Engineer

Key skills