Outside Sales Representative

Role Overview

• Study in advance the establishment to be visited and its segment (light vehicles, heavy vehicles, industry, gas stations, installers, auto-electric shops, locksmiths, among others);
• Analyze the vehicle fleet circulating in your region;
• Review Universal product catalogs;
• Analyze purchase history in HotSales and records of lost sales;
• Observe the main shelf items and counter movements at the establishment to be more assertive;
• Prepare targeted proposals based on the customer’s consumption history and/or segment;
• Schedule visits with customers in advance via WhatsApp or phone and record them in HotSales;
• Use the visit schedule suggested by HotSales according to region, customer portfolio and assigned route, with the aim of prospecting customers and conducting in-person visits;
• During visits, engage customers using appropriate sales techniques according to the customer profile, with the goal of closing deals;
• Present and offer the company’s products, highlight differentiators, negotiate price, delivery lead times and other particularities to keep customers active and reactivate inactive accounts;
• Advise customers on product selection and influence customers to close primary, complementary and alternative sales;
• Provide customer support by supplying requested information: prices, payment terms, product technical specifications, delivery conditions and lead times, etc.;
• Stay updated on product characteristics, processes, competitive advantages and commercial policy;
• Issue orders by recording them in the system and monitor order fulfillment processes when necessary;
• Direct customer complaints to the appropriate specialist areas when needed: sales support, complaints, technical assistance, special conditions, etc.;
• Perform post-sale follow-up to ensure customer retention;
• Be familiar with our portfolio, competitors and the market in which we operate;
• Perform check-in and check-out for visits made;
• Record working hours (clock in/clock out);
• Use the PayTrack app to record daily mileage;
• Respond to inquiries from various departments by phone and email;
• Perform related duties as requested;
• Map new business opportunities in your region;
• Develop sales presentations with analytical business and performance data;
• Act as an internal knowledge multiplier;
• Promote and lead the implementation of innovations and continuous improvements in the sales process, aligned with market trends and customer needs;
• Develop, in partnership with the marketing team, initiatives and alternatives to boost the product mix;
• File documents for which you are responsible in the designated electronic and physical locations;
• Execute activities in accordance with the objectives, values and quality standards of Universal Soluções Automotivas.

Requirements

• High school diploma;
• Experience in outside sales;
• Experience selling to retail channels and B2B;
• Negotiation skills;
• Own vehicle and valid driver’s license (category B);
• Availability to travel;
• Experience in the auto parts sector is a plus.

Benefits

• Medical insurance
• Dental insurance
• Grocery allowance (Vale Alimentação)
• Meal allowance (Vale Refeição)
• Mileage reimbursement
• Commission based on billing/revenue
• Performance bonuses
• TotalPass membership (fitness/cultural benefits)
• Pharmacy partnership/discount
• Partnership with SESC (leisure and cultural services)
• Discount on company products
• Birthday day off
• Life insurance