Key skills
LinuxUnixVMwareCommunication
About this role
Role Overview
- Troubleshoot and resolve various technical incidents for Acronis' corporate customers
- Build and maintain strong relationships with customers and partners
- Interact with Engineering and Business departments to resolve complex issues
- Train and mentor junior team members
- Develop documentation and technical articles
Requirements
- 2+ years of experience in an advanced technical support role
- Fluent English (both written and verbal)
- Windows Server experience
- Linux/UNIX management skills
- Networking analysis with tools like Wireshark
- Virtualization expertise in VMware ESXi, Microsoft Hyper-V, etc.
- Good communication skills and customer service focus
- Ability to prioritize and switch between time-sensitive issues
Tech Stack
- Linux
- Unix
- VMware
Benefits
- Innovative and accountable corporate culture
- Opportunity to protect the digital world