Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery
Develop trusted relationships with key technology and functional leaders & stakeholders
Translate business objectives into execution strategy
Ensure data is collected to appropriately assess the level of maturity of the service owner
Utilize internal tools and agile mindset to create a collaborative environment
Anticipate and aggressively remove obstacles that slow down or prevent program success
Provide leadership, transparency and visibility to the entire Technology & Products organization
Monitor and resolve end-to-end process for pain points/sticking points

6+ years of strong technical program management experience
3+ years of solution management experience for infrastructure, software, or online services (SaaS experience)
Solid understanding of DevOps/Live Site, Service Ownership
Thorough understanding of infrastructure processes and lifecycle with agile methodologies
Agile/Kanban experience in an infrastructure environment is a plus
Outstanding organizational, communication, interpersonal, relationship building skills
Excellent analytical and problem solving skills
Ability to establish credibility and rapport with senior executives and technical and non-technical team members
Ability to collaborate with multiple technical functions
Experience as a Product Manager and/or Product management is a plus

Director, Technical Program Management

Key skills