Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).

A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Medical
Dental
Vision
401(k)
Paid time off (PTO)
Additional benefits such as pet insurance, family accidental and critical care benefits, and more.
Cell phone stipend may be provided in certain geographical areas as required by law.

Store Manager

Key skills