Customer Success Manager – Growth

Role Overview

• Manage a portfolio of accounts on both a 1:1 and a 1:Many basis
• Represent the voice of the Customer to provide input into every core product, marketing, and sales process
• Identify expansion opportunities
• Create value for Customers by collecting and sharing success stories
• Develop and leverage Varicent product expertise to support our Customers
• Engage with your Customer early in their lifecycle from onboarding through value realization
• Maintain and update the various systems used to support the 1:Many dynamic

Requirements

• 2+ years of experience in customer success or account management in a SaaS or software company
• Experience creating digital marketing content preferred (including digital marketing tools)
• Team-player who has a proven track record of excelling in fast-growing environments
• Ability to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Familiarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, etc.
• Bachelor’s degree with information technology/business/finance focus preferred

Benefits

• variable compensation program
• commitment to creating a diverse environment
• equal opportunity employer