Computer Support Technician III

Role Overview

• Supports the agency by ensuring reliable and efficient technology operations through advanced troubleshooting, hardware and software installation, and ongoing user support.
• Mentors technicians, coordinates key technology projects, and assists with statewide initiatives.
• Manages service desk tickets, maintains accurate documentation, and delivers strong customer service.
• Provides advanced troubleshooting, installs, configures, and provides user support for personal computers and peripheral equipment.
• Provides technical training and professional development for other Technicians as needed and assigned.

Requirements

• 3 years of work experience in the installation, maintenance and technical support of workstation hardware and High School diploma or equivalent.
• 2 years of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems; applicants with SCCM experience will be preferred.
• Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience.
• Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.

Benefits

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)