Play a pivotal role in providing technology project management leadership and delivery for the planning and implementation of the $568m Opal Next Generation (ONG) program.
Lead multi-functional project teams to undertake and drive project scoping / planning, project management and delivery processes across multiple customer operations related technology / systems integration projects, ensuring compliance with relevant requirements and working within a project management framework to ensure projects are delivered to best practice standards, are commercially sound, meet the needs of key stakeholders and deliver to the outcomes for ONG.
Direct the development of project schedules, resource plans budgets to deliver outcomes that meet ONG strategic and customer operational needs.
Coordinate project approval, cost planning, commercial and procurement processes.
Oversee risk and issue management, as well as reporting and governance to ensure customer operations project risks, issues, dependencies and impediments are managed, escalated and documented effectively to inform project directions and mitigate risk.
Provide leadership and direction to a number of technology delivery and customer operations team reports in a matrix reporting line context, to achieve customer operations project objectives and facilitate ongoing development, wellbeing and engagement for the customer operations team.

Working at a senior or executive level in a complex organisation, delivering specialist and authoritative advice to executive leadership.
Exceptional project management skills and solid experience in delivering technology initiatives into customer operations functions.
Leadership and management skills, including the ability to strategically lead, influence and motivate highly skilled direct and indirect technical staff to deliver desired outcomes.
Managing and delivering technology projects with complex vendor engagements (experience delivering transportation technologies and solutions well regarded).
Engaging with business and technical stakeholders across all levels and in balancing the competing needs and expectations of stakeholders within fast-paced and agile environments.
Building trust, influencing and effectively communicating on strategic and operational matters with senior stakeholders, vendors and team members at all levels applying a commercial and customer centric mindset.

Senior Project Manager – Customer Operations

Key skills