CIS Legal Service Counselor I

Role Overview

• Provide clients with accurate information about USCIS application procedures, ensuring compliance with legal standards without providing legal interpretation.
• Assist clients in completing immigration forms based on their provided information, avoiding legal advice on form responses.
• Collect and verify supporting documents for client applications, ensuring completeness and accuracy.
• Monitor and follow up on clients' application statuses, providing timely updates and assistance as needed.
• Refer clients to appropriate programs, both within and outside the agency, for specialized support.
• Direct clients to the agency’s DOJ-accredited representatives for legal services when necessary.
• Offer interpretation services for clients in their correspondence with USCIS and other relevant agencies.
• Escort clients to government offices for citizenship and immigration processes, including fingerprinting, oath ceremonies, and interviews, ensuring support throughout these procedures.
• Schedule clients for CIS services and maintain an updated work schedule to ensure effective time management.
• Enter and update client demographic information, services provided, and application processes in CASL’s Salesforce database, generating reports for program performance evaluation.
• Maintain organized and comprehensive client files, ensuring all necessary documentation is up-to-date and securely stored.
• Assist in conducting outreach activities by developing and updating informational flyers and distributing them to targeted areas.
• Support workshops by handling various tasks and recruiting and training volunteers to assist with outreach efforts.
• Attend at least 8 hours of job-related training as required annually for professional development and to stay current with immigration laws and best practices.
• Contribute to additional responsibilities as needed to support the Adult Service department’s initiatives and overall organizational goals, ensuring flexibility and alignment with CASL’s evolving needs.

Requirements

• Associate degree with at least 4 years of working experience, or
• High School diploma or GED equivalent is required with at least 5 years of related working experience.
• Strong interest in working with clients of all ages, demonstrating empathy and cultural sensitivity
• Bilingual proficiency in spoken and written English and Chinese (Cantonese preferred, Mandarin and/or Toishanese a plus), Spanish a plus
• Demonstrates flexibility and adaptability in a dynamic environment, with the ability to adjust to changing client needs and program requirements.
• Strong problem-solving skills, with the ability to think critically and find creative solutions to client challenges and service delivery obstacles.
• Basic computer proficiency, including Microsoft 365 (Word, Excel), data entry and web navigation
• Basic end-user level understanding and experience with Salesforce is a plus.

Benefits

• Medical, Dental, and Vision Coverage
• Retirement Plan
• Generous Paid Time Off (PTO)
• 11+ Paid Holidays, including Lunar New Year and Juneteenth
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Life Insurance, AD&D, and Disability Coverage
• Voluntary Worksite Benefits and Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP) for you and your household