Director of Clinical Operations

Role Overview

• Accountable for the day-to-day execution, performance, and continuous improvement of Tuesday Health’s clinical model
• Leads clinical and quality operations, overseeing clinical managers and care teams to deliver exceptional patient experience, strong clinical and quality outcomes, and execution of our care model
• In close partnership with clinical/provider leadership, drives operational excellence through standardized workflow, onboarding and training, disciplined performance management, and continuous improvement
• Serves as a primary liaison to health plan care management teams ensuring effective collaboration, coordinated workflows, and partner satisfaction
• Partners with Product, Analytics, Member Services, and Market Operations to optimize systems, tools, and processes that improve outcomes, efficiency, and reliability of care delivery
• Provide direct supervision, coaching, and performance oversight to clinical managers, fostering a culture of accountability, teamwork, and excellence
• Oversee onboarding and training for care teams and clinical managers, ensuring consistent readiness standards, operating routines, and competency development across new team members.
• Lead quality operations, including monitoring and improving adherence to clinical workflows, care standards, and documentation requirements to support outcomes and reduce variation
• Ensure regulatory compliance, adherence to clinical guidelines, and best practices in patient care management
• Own performance against operational, clinical, and quality goals; implement targeted improvement initiatives as needed
• Address escalated operational issues and implement solutions to enhance service delivery and patient outcomes
• Establish clear operating rhythms and accountability structures to support consistent execution and team performance

Requirements

• 7+ years of progressive leadership experience in clinical operations, care management, population health, or managed care.
• Experience in value-based care strongly preferred
• RN required
• Bachelor’s degree in Nursing, Healthcare Administration, or a related field preferred
• Demonstrated experience leading clinical managers and interdisciplinary teams, including coaching, performance management, and accountability routines
• Highly analytical and metrics-driven; skilled in translating organizational goals into measurable KPIs, dashboards, and sustained performance improvement
• Strong cross-functional leadership and change management skills; able to partner effectively in a matrixed environment
• Ability to streamline workflows, improve efficiency, and scale operations while maintaining high-quality, patient-centered care
• Experience developing and executing onboarding, training, and competency pathways for clinical staff and managers; ability to drive adoption and refreshers over time
• Strong understanding of health plan operations and collaboration with payer care management teams
• Excellent communication and stakeholder management skills, including executive presence, conflict resolution, and service recovery in escalated situations
• Knowledge of healthcare regulations, compliance requirements, and accreditation standards

Benefits

• Comprehensive benefits including medical, dental, vision, and life insurance
• Paid time off and holidays
• Employer 401(K) match
• Remote work with multiple onsite sessions each year to maximize collaboration and team building
• A dynamic and inclusive team environment