Lead requirements gathering across policy administration, claims management, underwriting, customer servicing, and digital channels.
Facilitate workshops with business, operational, and technology stakeholders to capture business, functional, and non‑functional requirements.
Map and analyse end‑to‑end insurance processes, identifying gaps, inefficiencies, and opportunities for automation or digitisation.
Produce high‑quality documentation including BRDs, FRDs, user stories, process flows, data models, and acceptance criteria.
Work with clients to define business priorities, scope projects, and shape solution options that align with business and regulatory needs.
Collaborate with architecture, development, QA, and PMO teams to ensure clarity of requirements and alignment across the delivery lifecycle.
Support testing phases through test scenario definition, traceability matrices, defect analysis, and readiness assessments.
Identify risks, dependencies, and impacts across policy, claims, data, and customer operations.
Contribute to business readiness activities including training materials, operating model updates, SOPs, and customer journey redesign.
Mentor junior analysts and support practice development initiatives as a senior member of the BA team.

Bachelor’s degree in Business, IT, Finance, Risk, or related discipline (or equivalent experience).
Professional qualification in Business Analysis (e.g., IIBA, PMI‑BA) is desirable.
Insurance‑specific certifications (e.g., APA, CIP, ACII, LOMA) are a strong advantage.
5+ years’ experience as a Business Analyst, with at least 3 years in the Insurance domain (Life, GI, Health, Specialty, or Reinsurance).
Proven experience delivering regulatory, digital transformation, policy/claims system upgrades, data‑driven initiatives, or customer experience improvements.
Hands‑on experience with insurance platforms (Guidewire, Duck Creek, Sapiens, Salesforce, bespoke PAS/Claims systems) is beneficial.
Background working in consultancy or client‑facing roles is advantageous.
Demonstrated experience influencing stakeholders and shaping solution direction as a senior BA.

Senior Business Analyst – Insurance Experience

Key skills