Establish and maintain a unified knowledge management framework across TA&G
Leads change communications across the organization
Own channel and visualization strategy, ensuring consistency in messaging and delivery formats
Develop and maintain content including SOPs, job aides, process maps, service playbooks, and Visio documentation
Collaborate with TA Operations Lead to proactively update documentation based on process, system, or policy changes
Coordinate with Data & Insights to ensure proper report distribution, visibility, and accessibility standards
Govern knowledge lifecycle management, version control, and content review cadence
Manage large-scale documentation or process visualization initiatives
Influence stakeholders on documentation standards, knowledge governance, and process transparency
Coach contributors on documentation best practices and visualization standards

Bachelor’s degree (BA/BS) or equivalent experience
Minimum 7 years of related experience in operations, knowledge management, process improvement, or program governance
Recognized subject matter expert in process documentation and knowledge systems
Experience managing large documentation or cross-functional initiatives
Ability to operate with limited oversight and influence across functional boundaries
Demonstrated ability to solve difficult and often complex operational challenges
Advanced experience with visualization tools (e.g., Visio), knowledge platforms, and process documentation standards
Experience influencing policies, practices, and documentation governance standards

Knowledge Management and Communications Lead

Key skills