Own client configuration and deployment of Emiri
Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements
Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
Document and maintain guidance around configuration processes, tips, and "how-to" documentation for internal use
Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
Test new enhancements or fixes prior to release to ensure quality and expected behavior

Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
Experience in configuration management, technical product operations, or client solutions roles
Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
Experience with generative AI tools (e.g., OpenAI, Claude)
Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)
Working knowledge of JSON and strong attention to structure and formatting (preferred)
Exposure to low-code/no-code platforms or custom internal tooling (preferred)
Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
7+ years of experience in data analytics and reporting

Director, Client Success

Key skills