About this role

Create and deliver world-class educational content to customers.
Design innovative learning solutions that drive product adoption, customer retention, and internal enablement efforts.
Collaborate with Implementation, Customer Success, Technical Customer Care, Product Management, and Product Marketing.
Develop and implement assessments to measure learning effectiveness.
Coach and mentor others in adult learning concepts and design principles.
Increase product and feature adoption and customer retention through educational experiences.

5+ years of experience in Instructional Design for a SaaS company, creating educational content to distill technical acumen to non-technical audiences.
Experience in medical software training programs.
Experience leading large scale corporate education projects from intake to completion.
Experience with ensuring accessibility standards in videos and educational content.
Proficient in applying adult learning theories and instructional design models.
Proficient using AI for content creation and learning curriculums.
Advanced experience with enterprise LMS and knowledge base platforms.
Advanced experience creating and managing video-based learning assets.
Advanced experience with instructional design software and e-learning authoring tools.
Exceptional presentation skills and interpersonal/communication skills.

Senior Instructional Designer

Key skills