Key skills
CommunicationCritical ThinkingProblem Solving
About this role
Role Overview
- Appropriately guide and consistently provide consultation to the client
- Search and confirm travel reservations for the client
- Provide the client with the required industry information, such as low fares, exchange costs and penalties
- Use the appropriate BCD Travel tools and systems to complete requests
- Perform follow-up as needed and within the time frame promised to the client
- Maintain up-to-date knowledge and application of travel supplier rules
Requirements
- Experience in a customer service-oriented position
- Excellent problem solving and/or critical thinking skills
- Ability to handle multiple priorities simultaneously
- Effective communication skills also in English
- Skills on travel industry systems GDS Sabre, Amadeus