Manage various aspects of trustee operations, ensuring smooth processes and excellent customer service
Review and execute trustee-related documents, maintaining accuracy and compliance with regulations
Process and update VA appraisals and related documents in the system
Collaborate with clients, appraisers, and legal teams to resolve issues and ensure smooth operations
Respond to inquiries from borrowers, lienholders, realtors, and attorneys via phone, email, and fax
Maintain and update team manuals and provide assistance to team members regarding operational issues
Perform quality control checks on trustee operations processes
Manage document recording and maintain accurate records
Assist in the review of foreclosure files and collaborate with the litigation team when necessary
Update and maintain various spreadsheets related to trustee operations
Contribute to the continuous improvement of trustee operations processes and procedures

4 to 5 years experience in semi-voice Mortgage process
Proven experience in Mortgage Trustee Servicing, title servicing, or foreclosure
In-depth understanding of trustee services, processes, and procedures
Experience with recording in a title or trustee capacity
Notary certification preferred
Experience with reverse mortgage services is a plus
Strong attention to detail and organizational skills
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office Suite, particularly Excel
Ability to work independently and collaboratively in a team environment
Strong time management skills and ability to prioritize tasks effectively
Customer-focused mindset with a professional demeanor
Adaptability to changing priorities and ability to work in a fast-paced environment.

Specialist, Trustee Operations

Key skills