Home
Jobs
Saved
Resumes
Service Desk Administrator at M3 USA | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Service Desk Administrator
M3 USA
Remote
Website
LinkedIn
Service Desk Administrator
Texas, United States of America
Full Time
10 hours ago
H1B Sponsor
Apply Now
About this role
Role Overview
Clearly communicate technical solutions in a user-friendly, professional manner.
Provide one-on-one end-user training as needed.
Quickly respond to all requests and resolve on First Call as often as possible. (FCR goal > 80% )
Properly assign and route tickets to other areas of IT, providing detailed documentation when escalating or routing tickets.
Escalate more complex technical issues as needed while still maintaining full contact with user.
Troubleshoot, resolve, and document network printer problems.
Troubleshoot, resolve, and document end user hardware and software issues.
Conduct hardware and software inventory database maintenance and upkeep.
Assist with maintaining the service catalog.
Assist with building and maintaining the Knowledge Base.
Assist with desktop installations as needed.
Assist with onboarding / offboarding tasks.
Requirements
Associates degree or equivalent experience
CompTIA, A+, HDI, ITIL Training preferred
1 – 2 Years IT Technical support experience
Benefits
Health and Dental
Life, Accident and Disability Insurance
Prescription Plan
Flexible Spending Account
401k Plan and Match
Paid Holidays and Vacation
Sick Days and Personal Day
Apply Now
Home
Jobs
Saved
Resumes