This role reports in a matrix structure to the current Functional Area Collaboration Team (FACT) Leads and is responsible for ensuring clear, concise communication on all content that impacts key business areas.
The Associate Director will support FACT Leads and Teams with meeting coordination, note-taking, managing the Bright Ideas intake process, and handling all follow-ups.
Building strong partnerships with SMEs and other functional area partners is essential to ensure business continuity and foster innovation.
The ideal candidate will have a strong understanding of headquarters-driven approaches to operational maintenance and change requests—along with how these impact global regions.
Hands-on system experience with Veeva and a solid understanding of the Veeva Registration technology platform, its roadmap, and its role in supporting process areas are required.
This role also plays a key part in training, supporting the Training Operations Lead.
When appropriate, the Associate Director will lead efforts to strengthen continuity and collaboration with multi-phase Veeva Vault training teams.
They will manage the tactical training needs tied to multiple Veeva Registration Platform releases throughout the year.
Experience leading cross-functional teams and ensuring alignment between business operations and system operations is essential to maintain process integrity, technology enablement, and innovation.

Minimum 8 years of pharma industry experience, with at least 5 years in a regulatory/compliance area using records and/or document management systems.
Bachelor’s degree in a business, scientific, or operational discipline relevant to life sciences
Strong understanding of headquarters-based approaches towards operational maintenance and change requests.
Strong technical background and skills, especially with Veeva Registration platform
Proven experience with Microsoft and Microsoft SharePoint
Experience in developing training materials for large organizational cross-functional training rollouts.
Strong understanding of business processes
Excellent communication skills, regulatory knowledge, and attention to detail.
Experience in triaging and prioritizing requests with a sense of urgency.
Strong interpersonal and collaboration skills
Ability to work independently to deliver team objectives
Proficiency in MS Office products (Word, Excel, PowerPoint, SharePoint, Teams)
Advanced English proficiency.

Associate Director, Health Registration Management

Key skills