Content Expert

Role Overview

• Assess, Execute and Process Improvement of Content Management: Primary assessment of content improvement requests (drafting of procedure and workflow).
• Develop and document workflows.
• Discuss process improvement activities with other related parties.
• Review and gain approvals for new and existing content improvement and/or change requests to safeguard existing content strategy and/or support new business.
• Control new/existing content and new content requirements as specified by the Business to mutually agree on final content requirements.
• Process improvement activities to reduce costs.
• Data Improvement: Create and maintain documents and workflow instructions for suppliers.
• Create code (XML) to use new format sources (when source format changes or is new) to create and validate data.
• Create and/or provide input and process instructions to Supplier Managers and/or instruct external suppliers directly in cases with high level of urgency.
• Provide and develop solutions to new identified content errors and existing errors.
• Workflow Quality control and target QC: Create and/or advise Project Owners on the set-up of quality KPIs for new workflows based on business requirements.
• Create targeted QC checks and analysis for new and existing workflows.
• Document and develop work instructions for updates of content specifications for suppliers.
• Execute on-the-job training of work instructions to external Suppliers.
• Be a content expert and be able to articulate the content features in a simple and intuitive way to both internal and external stake holders.

Requirements

• Enjoy collaborating and leading teams to solve problems and implement innovative solutions
• Have excellent computer skills in Microsoft Office with proficiency in Excel and the ability to learn new systems.
• Be fluent in English, verbal and written and have excellent all-round communication skills.
• Able to work as a team player and to effectively collaborate within a matrix organization.
• Actively seek opportunities for personal development including progression across the wider department.
• Contribute ideas to the improvement of Process

Benefits

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: Achieve a harmonious work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from the home -office
• home (applies in Chennai)