Reporting to the Chief Customer Officer, this role leads the global Customer Success strategy across Government and Independent school portfolios.
Ensure every Compass customer achieves strong adoption, measurable value and long-term partnership success.
Unify regional approaches into a single, scalable global strategy.
Define and execute the global strategy for customer satisfaction, covering all parts of the rollout journey.
Oversee the end-to-end onboarding and implementation journey, including workshops, demonstrations, configuration, training and business reviews.
Lead improvements to processes, systems and workflows that strengthen efficiency and scalability across the global Customer Success function.

Extensive senior leadership experience within Customer Success in a SaaS or technology-led environment.
Proven ability to lead multi-region or global teams.
Strong strategic thinking combined with operational execution capability.
Experience scaling service standards and delivery frameworks.
A track record of improving retention, satisfaction and adoption metrics for customer outcomes.
Confidence partnering at executive level internally and with strategic customers.

A hybrid working environment, with teams spending three days a week in our Melbourne office.
Learning and development opportunities, including a dedicated PD budget.
24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
A parental leave program for both primary and secondary carers.
A supportive, inclusive culture where your voice is valued and heard.
The chance to grow alongside a fast-moving, ambitious organisation.

Head of Customer Success – Global

Key skills