Design, build, and maintain ServiceNow applications, modules, flows, and custom solutions aligned with Acrisure’s enterprise automation strategy
Configure and enhance ITSM, ITOM, CMDB, HRSD, CSM, and other platform modules as required
Build automation using Flow Designer, IntegrationHub, and server-side and client-side scripting
Develop scoped applications and extend the platform to support unique business needs across Acrisure’s global business units
Build and maintain REST and SOAP integrations with internal and external systems
Support onboarding/termination automation through data integrations and workflow orchestration
Enhance and maintain CMDB health, reconciliation rules, population jobs, and service mapping where applicable
Collaborate with the Director of Service Technology & Automation and Platform Owner to support governance, standards, and architectural guardrails
Participate in defining development best practices, coding standards, naming conventions, and documentation expectations
Manage update sets, source control, and deployment pipelines
Troubleshoot complex issues to ensure platform performance, stability, and reliability

1-5 years hands-on ServiceNow development experience
Strong expertise with JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow data structures
Proven experience implementing and enhancing ITSM and at least one additional module (ITOM, CMDB, HRSD, CSM, SecOps, etc.)
Experience building API integrations, including OAuth-based and MID Server–based integrations
Deep understanding of ITIL/ITSM processes and enterprise operational workflows
Experience working in Agile/Scrum or SAFe environments
Ability to design solutions that scale across global, complex businesses—ideally in a rapidly growing environment like Acrisure.

ServiceNow Developer

Key skills