Design, build, and maintain ServiceNow applications, modules, flows, and custom solutions aligned with Acrisure’s enterprise automation strategy.
Configure and enhance ITSM, ITOM, CMDB, HRSD, CSM, and other platform modules as required.
Build automation using Flow Designer, IntegrationHub, and server‑side and client‑side scripting.
Develop scoped applications and extend the platform to support unique business needs across Acrisure’s global business units.
Build and maintain REST and SOAP integrations with internal and external systems (e.g., HRIS, identity platforms, monitoring tools, financial systems).
Support onboarding/termination automation through data integrations and workflow orchestration.
Collaborate with the Director of Service Technology & Automation and Platform Owner to support governance, standards, and architectural guardrails.
Lead technical activities for biannual ServiceNow upgrades, including remediation, testing, ATF development, and compatibility validation.
Troubleshoot complex issues to ensure platform performance, stability, and reliability.

5-8 years hands-on ServiceNow development experience.
Strong expertise with JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow data structures.
Proven experience implementing and enhancing ITSM and at least one additional module (ITOM, CMDB, HRSD, CSM, SecOps, etc.).
Experience building API integrations, including OAuth‑based and MID Server–based integrations.
Deep understanding of ITIL/ITSM processes and enterprise operational workflows.
Experience working in Agile/Scrum or SAFe environments.
Ability to design solutions that scale across global, complex businesses—ideally in a rapidly growing environment like Acrisure.

Senior ServiceNow Developer

Key skills