Director, Operations Delivery Center of Excellence – COE

Role Overview

• Lead Enterprise Portfolio Management & Strategic Delivery
• Oversee, own, and direct business Enterprise Portfolio Management processes, prioritization, education, communication, and delivery.
• Partner with IT and other strategic teams to communicate, coordinate, and collaborate processes, planning, and delivery of Enterprise Portfolio initiatives.
• Manage senior leadership engagement for strategic initiatives identification and prioritization, CapEx planning, and roadmap alignment.
• Provide direction and planning for major projects and programs from problem-statement through delivery.
• Participate in Agile processes (e.g. Planning Increments) by representing Business and strategy and prioritization of Enterprise Portfolio initiatives.
• Perform and direct business and IT efforts to interpret requirements, designs, estimate impacts, coordination of resources, and leadership reporting and visibility.
• Facilitate working groups and maintain program oversight within shifting timelines and priorities.
• Drive and Operationalize Business Continuity Governance
• Lead planning, updates, testing, documentation, and cross-department preparedness for Business Continuity.
• Partner with enterprise BCM teams to ensure alignment, perform evaluations, and guide improvement efforts.
• Provide Leadership for Data Governance Strategy
• Set direction, goals, and metrics for Data Governance Manager.
• Drive data integrity initiatives, incident improvement workstreams, and Salesforce vendor management enhancements.
• Enhance Operational Excellence & Cross-Functional Delivery
• Partner with IT and business teams to improve Agile PI planning, operational metrics, prioritization, and delivery processes.
• Contribute to architecture reviews, solution analysis, and enterprise portfolio management improvements.
• Mentor, Coach & Develop Talent
• Directly manage, guide, and grow diverse team of project management and technical resources to support accomplishment of all above goals.
• Support hiring, onboarding, talent mobility, hybrid-work engagement, and model Heart‑at‑Work behaviors.
• Directly manage, partner, and coordinate key Strategic Initiatives as assigned.
• Own and drive high‑visibility initiatives such as audit management, AI implementation and governance, third-party engagement oversight, and data center migration support to high-quality successful delivery.

Requirements

• 10+ years’ work experience in health care, insurance or related field
• 7+ years’ experience in strategic program/project management
• 5+ years’ leadership experience leading and coaching a team
• 5+ years’ IT project/program management; technology savvy; familiar with Agile methodology; PMP certification
• Demonstrated self-starter, and be able to be highly productive in a dynamic, cross-functional, collaborative, high-performance matrix environment
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Demonstrated ability to effectively manage multiple high-priority programs and projects simultaneously, with impeccable attention to detail and organization
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skills
• Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner preparing PowerPoint decks for executive level presentations
• Ability to influence others without direct management responsibility
• Ability to think strategically, adapt quickly and work through ambiguity.

Tech Stack

• PMP

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost wellness screenings
• Tobacco cessation programs
• Weight management programs
• Confidential counseling
• Financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access